Frequently Asked Questions

Although we think we’ve built a great website that gives a shopper all the ins and outs of buying custom lapel pins, you may still have some questions.

Can I see what my pins will look like before paying you?

Yes. Our graphics department will compose an image based on your instructions and/or logo that displays your finished pin. If you require an adjustment to your pin design, all you have to do is reply with the changes and we get back to work making those changes. An artist will make as many changes as necessary to your design to suit your needs.

When are you open?

Lapel Pins Limited is available M-F, 8am to 6pm EST.

What are your delivery times?

We manufacture Cloisonne, Soft Enamel, and Die Struck pieces in bout 7 to 10 business days. Offset printed pins are made in about 4-5 days. A typical order of pins arrives at your location in two weeks.

Are you located in the United States?

Yes, right here in the great State of South Carolina. Contact us through email, phone, or fax.

What is your Privacy Policy?

Click: Privacy Policy.

Is your payment form secure?

Yes we offer our customers the ability to use our online order page which is securely encrypted 128 bit technology. Customers who wish to phone in their orders may do so as well.

Do you make bulk orders…say, over 10,000 pieces?

Our pin factory is completely staffed to execute any number of lapel pins that you need made.

Do I have to order 100 lapel pins?

The minimum order for custom pins is usually 100, but we can make as little as 50 pins with adjusted quantity pricing. Send us an email, or call, for a specific quote. Also, you don’t have to order in even lots of 100 either! We can make any amount you need, for example: 552 or 168.

Do you have other websites that offer custom lapel pins?

Lapel Pins Limited is a standalone company providing the design and manufacturing of custom pins. Due diligence is encouraged as you shop around other sites. We do not own numerous websites, all offering the same products under different names.

How do you ship my order?

All orders are delivered using UPS Overnight service. Your order is shipped this way because it is the quickest possible way to get the pins to your door. We can provide you a UPS tracking number when your order is sent from our factory. Delivery time is normally 2 days from shipment.

What credit cards do you take?

We can accept VISA, MasterCard, American Express, and Discover. For those wishing to pay with PayPal, we offer that also.

Do you offer non-profit discounts?

We offer recognized non-profit and Charitable Status groups certain discounts. Speak with your salesperson for current offers.

I found a better price elsewhere…do you price-match?

Yes, we sure do! If you think you have found a better deal than what we offer, all you have to do is send us the quote from your other source and all artwork they have generated for you. A member of our management will review your submission and communicate with you as to what we can do to earn your business.

Will my lapel pins be made in the United States?

Nearly all custom lapel pins we manufacture are made in factories in Asia. Factories based in the US are a thing of the past because of regulation laws passed during the Clinton Administration that ban certain plating techniques used in the production of lapel pins.

How do I know my order will arrive when I need it to?

Because each order we make is custom to your needs, hastily producing your pins does not result in a quality product. Our factory routinely produces an average order in 7-10 business days, and often does it much sooner. We reply on third party shipping (UPS) for delivery that we cannot control. Although every effort is made to get your pins to you on the exact date you need them, we do not warranty or guarantee delivery dates or times. More information can be found in our Terms and Conditions.

Can You Make Disney Trading Pins?

We are not licensed to manufacture or reproduce Disney Trading Pins at this time. For more information, please visit: Event Services for Disney.

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